Blog

For many businesses, Voice over Internet Protocol (VoIP) on-hold messages are an afterthought — a necessary evil to fill the silence while customers wait. But did you know that wait times could be transformed into powerful marketing tools? By carefully crafting VoIP on-hold messages, you can keep your customers engaged and enhance their overall experience.

As the internet evolves, so do the risks associated with online activities. Private browsers are an often overlooked tool for protecting your online privacy and security. In this article, we will discuss the advantages of using private browsers and examine whether you should incorporate them into your online habits.

The rapid evolution of AI over the past year has been nothing short of revolutionary, particularly generative AI – technologies that generate text, images, video, 3-D models and even code – which saw a breakout year in 2023. In ChatGPT’s first month, it amassed 57 million users, making it the fastest-growing consumer application in history, according to research from investment bank UBS.

Despite its popularity, there’s an undercurrent of uncertainty among some business leaders.

eCommerce thrives on happy customers, but managing a growing order volume can strain your ability to deliver exceptional experiences. What’s worse, traditional methods often fall short of current demands. Discover how a cloud-based order management system (OMS) empowers you to streamline operations, minimize errors, and provide valuable information.

Back in the 1950s, the term “hacker” simply described someone who enjoyed tinkering with computers and pushing their boundaries. However, with the rise of personal computers in the 1980s, the term became associated with individuals who exploited vulnerabilities in computer systems, often teenagers who enjoyed the thrill of breaking into government IT systems.

Are you searching for a communication solution that’s as dynamic as your business environment? Softphones emerge as a compelling contender, offering a host of features tailored to meet the unique needs of modern enterprises. From enhanced mobility to cost savings, softphones present a comprehensive solution ideal for businesses wanting to elevate their communication strategies.

If you’re one of the millions navigating the digital world through a Windows device, you’ve probably stumbled over some hidden tripwires that can trigger various eye-rolls and groans. Today, we’ll peel back the veneer and address the more exasperating Windows features head-on.

In a statement released by the largest telecommunications company in the United States, AT&T, they shared that they recently discovered a dataset for sale on the “dark web” that contained information for about 7.6 million current AT&T account holders and 65.4 million former users, totaling approximately 73 million affected accounts.

Are you planning on buying gifts for the special women in your life for Mother’s Day? If you shop online, there are a few ways to do it SAFELY. During the holidays, cybercriminals ramp up various scams to capitalize on innocent people looking for gifts online.

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At Capstone IT, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and over.